Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Supporting the Emotional Needs of Staff: The Impact of Schwartz Rounds

This paper explores how integrating a process for healthcare providers to discuss the social and emotional issues faced in caring for patients and families can result in decreased stress, increased compassion and improved teamwork.


Upcoming CPXP Prep Course

Join The Beryl Institute’s PX Body of Knowledge faculty for an interactive prep workshop to review the four domains outlined in the job classification on which the CPXP examination is based. CPXP Workbook included.
Upcoming Events more

8/1/2017
Encore Webinar - The PXMA Tool: Assessing the Maturity of Your Patient Experience Program

8/10/2017 » 8/31/2017
Certified Patient Experience Professional (CPXP) Preparation Course: Live Online (Aug 10-31)

8/15/2017
Webinar - Presence: Compassionate Communication Through Everyday Mindfulness

Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org