Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

The State of Patient Experience 2017: A Return to Purpose

The full research report from the Institute's latest benchmarking study provides insights into trends in structure and practice, leadership and measurement and offers core considerations for organizations looking to lead in experience excellence.


Upcoming CPXP Prep Courses

Join The Beryl Institute’s PX Body of Knowledge faculty for an interactive prep workshop to review the four domains outlined in the job classification on which the CPXP examination is based. CPXP Workbook included.
Upcoming Events more

9/26/2017
Encore Webinar - Overheard: What We Say, What We Mean and What Patients and Families Hear

9/28/2017
Regional Roundtable - Palo Alto 09.28.17

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org