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Upcoming Events

6/1/2016
PX BOK Virtual Classroom - Metrics and Measurement

6/3/2016
PX BOK Virtual Classroom - Healthcare Leadership and Management

6/7/2016
Webinar - Understanding the Relational PX in Ambulatory Care through Patient Journey Mapping

6/8/2016
PX BOK Virtual Classroom - Cultural Competence and Diversity

On the Road with The Beryl Institute
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Sharing patient experience journeys from hospitals around the globe.


The Beryl Institute's On the Road series offers you a virtual guest pass to many leading healthcare institutions, uncovering the challenges and successes each face toward improving the patient experience.

Would you like to see your organization featured in an
On the Road? Contact us for more information.



Latest On the Road

Patient Experience Conference 2016 - Every Patient Has a Story

Dallas, Texas
With almost 1,000 participants from around the globe, Patient Experience Conference encompassed an energetic group of caregivers and nurses, physicians and support staff, patients and families, resource providers and many others who are all on their patient experience journey. This was an opportunity for people to share ideas, learn from other experiences, make new friends and build lasting connections.

Building a Culture of Engagement as the Foundation for Patient Experience

Keck Medicine of USC
Los Angeles, California
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The Power of Gathering

North Carolina Quality Center
Cary, North Carolina
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Redefining Possible: Lessons from a Specialty Rehab Hospital

Craig Hospital
Denver, Colorado
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Building a Legacy to Honor the Service and Sacrifices of U.S. Veterans

Southeast Louisiana Veteran’s Health Care System
New Orleans, Louisiana
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The Power of Connection: Celebrating Community at the first 10 Regional Roundtables

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The State of Patient Experience in Practice – The Research in Action

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Innovating the Patient Experience

OpenLab at University Health Network
Toronto, Ontario
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Driven by the Patient Voice

Allina Health
Minneapolis, Minnesota
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Improving Comfort, Wellness and Quality of Life

The Beatitudes Campus
Phoenix, Arizona
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A Focus on the Person Experience

University Hospitals Case Medical Center Rainbow Babies and Children’s Hospital
Cleveland, Ohio
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Reflections on Patient Experience Conference 2015

Dallas, Texas
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Connecting Quality, Safety and Patient Experience

Cook Children’s Medical Center
Fort Worth, Texas
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Driving Experience Excellence Through Awareness, Engagement and Implementation

University of Arkansas for Medical Sciences
Little Rock, Arkansas
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What Will it Take to Build a Culture of Service Among the Medical Staff?

Seattle Children's Hospital
Seattle, Washington
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Each Person. Every Moment. Better Never Stops.

Virginia Mason Health System
Seattle, Washington
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Designing Better Experiences with Patient and Family Involvement

Boston Children's Hospital
Boston, Massachusetts
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The Power of Collaboration in Patient Experience Improvement

Value Health Partners
Spectrum Health, Grand Rapids, MI
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An Integrated Approach to Patient Experience Performance through "One Experience”

Carolinas HealthCare System
Charlotte, North Carolina
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Linking Community & Clinical Excellence for a Positive Patient Experience

Cape Regional Medical Center
Cape May Court House, New Jersey
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The Power of People in Patient Experience Performance

Henry Ford West Bloomfield Hospital
Detroit, Michigan
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Patient Experience Conference 2014 – We are ALL the Patient Experience

Chicago, Illinois
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Being Better Together: Creating High Reliability and Experience Excellence

Cincinnati Children's Hospital
Cincinnati, Ohio
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Creating the Foundation for an Exceptional Patient Experience

Presbyterian Healthcare Services
Albuquerque, New Mexico
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Reinforcing "I am the Patient Experience"

Georgia Regents Health (GRHealth)
Augusta, GA
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Regional Roundtable Newport Beach

Hoag Memorial Hospital Presbyterian
Newport Beach, California
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A Strategic Perspective on the Patient Experience

WellSpan Health
York, Pennsylvania
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Regional Roundtable Nashville

Vanderbilt University Medical Center
Nashville, Tennessee
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An Unwavering Commitment to Patient-Inspired Care without Boundaries

William Osler Health System
Brampton, Ontario
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Bridging the Gap Between Acute Care and Home

Spaulding Rehabilitation Network
Cape Cod, Massachusetts
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Investing in the Patient Experience by Investing in People

MacNeal Hospital
Berwyn, Illinois
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Patient Experience Conference 2013

Dallas, Texas
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A System Commitment to Improving Patient Experience

Dignity Health Patient Experience Summit
Las Vegas, Nevada
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The Definition of Patient Experience in Action

Ochsner Health System
New Orleans, Louisiana
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A Committed Journey to Patient Experience Excellence: Environment, Process & Interactions

Florida Hospital
Orlando, Florida
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Laying the Foundation for Patient Experience Success

Faxton St. Luke's Healthcare
Utica, New York
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Regional Roundtable Chicago

Northwestern Memorial Hospital
Chicago, Illinois
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Creating Memorable Moments - A System Effort to Improve Patient Experience

St. David's Healthcare
Austin, Texas
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The Importance of Culture and the Power of Intention in Impacting the Patient Experience

Scripps Health
San Diego, California
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Doing What's Right for Kids

St. Louis Children's Hospital
St. Louis, Missouri
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Patient Experience Conference 2012

Fort Worth, Texas
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Improving the Patient Experience through People

Texas Health Presbyterian Hospital
Dallas, Texas
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Integrating Patient Experience into Every Action

Banner Health
Phoenix, Arizona
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The "Power of One"

Children's National Medical Center
Washington, DC
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Dialogues on Improving Patient Experience: Collaborating to Drive Action

Regional Roundtable
Los Angeles, California
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Every Person, Every Time

UC Irvine Healthcare
Orange, California
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A Global Look at Improving Patient Experience

Inspiration NW, NHS North West
Manchester, United Kingdom
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The Patient Experience Journey: From Warm Welcomes to Fond Farewells

Inova Fair Oaks Hospital
Fairfax, Virginia
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Creating the Foundation for Improving the Patient Experience

Medical Center Arlington
Arlington, Texas
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Improving the Patient Experience in the Emergency Department

British Columbia, Canada
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Healing Humankind One Patient at a Time

UCLA Health System
Los Angeles, California
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Weaving an Effective Patient Experience Strategy

Rush University Medical Center
Chicago, Illinois
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Journey to a "Great Patient Experience"

Memorial Health System
Springfield, Illinois
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A System's View of the Continuum of Care

Baylor Health Care System
Dallas, Texas
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