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About The Beryl Institute
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The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.


As a community, we commit to:

  • Elevating the importance of experience across all care settings
  • Generating, collecting and sharing ideas and proven practices
  • Engaging a broad range of voices and views
  • Putting patients, families and care partners first
  • Recognizing the value of the entire healthcare team
  • Reinforcing experience encompasses quality, safety, service, cost, and outcomes


We operate from and believe experience improvement success is driven by these core values:


Commitment to open access, a spirit of generosity and the active invitation to engage and contribute that continuously expands reach and sustains growth


Ability to rapidly reconfigure and realign resources to lead in new directions and respond as needed within the industry

Vigilance in continuously searching for new ways of thinking, doing and disseminating ideas

Purposeful consideration of expansive ideas and the engagement of all voices to ensure the broadest perspective and awareness


Recognition that overall success is driven by a willingness to partner with others in the sharing of ideas, information and action that ensures better outcomes for all involved

> View Guiding Principles for Patient Experience Excellence


Patient Experience Institute (PXI) is an independent, non-profit, 501(c)(3) organization committed to the improvement of patient experience through evidence-based research and professional development efforts including certification and continuing education. PXI’s focus is on providing a framework for supporting the development of the field of patient experience.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092