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Upcoming Events

Webinar - The Journey to Improving the Patient Experience

Virtual Conference - Technology and Social Media in Healthcare

Regional Roundtable - Boston 10.09.14

Member Benefits
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Learn. Connect. Share. Join Today.

Membership is offered on an individual, student, institutional or group basis and allows for direct connection to the largest community of healthcare leaders committed to improving the patient experience. Membership provides access to a growing number of leading resources that will support you in leading a positive patient experience effort for your organization.

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Learn More about the Benefits of Membership

Getting the Most from Your Membership
Intro to the Institute Community Benefits

Whether you are a new member, a long-time member or you’re considering joining The Beryl Institute, this session will provide an overview of the benefits of membership. We will answer your questions and share valuable information about resources and connections available through the Institute.

The Beryl Institute offers this webinar on an ongoing basis so you can pick the date that works best for you.

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What our Members are Saying...

I really enjoy all of the helpful materials provided to members of The Beryl Institute. They are timely, informative, supportive and often very easily implementable. I have used it as a basis for presentations to our Patient Satisfaction team and have also found it personally very inspiring and thought-provoking.

Anne Clouatre
Director of Patient Experience and Process Improvement
Littleton Adventist Hospital

I value the site tremendously. In fact, we have adopted the Institute’s patient experience definition at Inova and are using it extensively to provide clarity among staff. Very helpful!

Paul Westbrook
VP Patient Experience
Inova Health System

Initiating our Patient Experience movement here has been a challenge, and The Beryl Institute has been a guiding resource for me. I don’t think we would have gained as much momentum as we have in our organization without the invaluable resource The Beryl Institute represents.

Trish Lospinuso
Patient Relations Consultant
Sunnybrook Health Sciences Centre

Excellent organization! Resources, networking, white papers, webinars, blogs, and the people make The Beryl Institute a "must have!"

Doug Della Pietra
Director, Customer Services & Volunteers
Rochester General Hospital

I stumbled across the Beryl Institute website in about 2010-2011. It was the best stumble I ever had. since then I have been part of an inclusive organisation that offers worthwhile resources, advice, education and encouragement to my quest to improve the patient experience, bit by bit.

Bernadette Brady
Partnering with Patients

Top 5 Reasons to Join The Beryl Institute

Membership with The Beryl Institute has many benefits. Here are some of the most popular:


The Beryl Institute is your destination for patient experience resources. In addition to access to all new white papers, membership includes complimentary downloads of previously released publications (a savings of $29.95 per white paper).

Patient Experience Webinarsand Topic Calls

In addition to participation in all upcoming webinars, your membership with The Beryl Institute includes access to our full library of webinar recordings (a savings of $120 per webinar).

Members also have exclusive participation in the Patient Experience Topic Calls and access to past Topic Call notes and recordings.


Members have full access to The Beryl Institute’s Member Directory and have the ability to search for other members and use the community to connect directly with one another.

Members have access to the Patient Experience Listservs, a resource to improve communication among peers, offer a forum for exchanging ideas and exchange the experience, knowledge and wisdom of others.

Career Center

The Career Center provides an opportunity for healthcare professionals to
see the most recent job listings available for patient experience positions.

Members have exclusive access to
review the full patient experience job description library and receive discounts to post job listings for patient experience related positions.

Patient Experience Events and Learning Programs

Membership provides discounts to patient experience events and learning programs including the annual Patient Experience Conference, Patient Experience Regional Roundtables and the PX Body of Knowledge domain courses.


For additional information regarding membership, contact Michelle Garrison at 1-866-465-5824 or

Members of The Beryl Institute can download the Member Badge and proudly display it on their website or in their email signature.

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