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Upcoming Events

Webinar - Innovations in Healthcare: Developing Online Communities to Support an Improved PX

PX BOK Virtual Classroom - Technology Application

PX BOK Virtual Classroom - Experience Design

Topic Call: What does it take to achieve accountability at all levels of your organizations?

PX BOK Virtual Classroom - Clinical Partnerships

Member Benefits
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Learn. Connect. Share. Join Today.

Membership is offered on an individual, student, institutional or group basis and allows for direct connection to the largest community of healthcare leaders committed to improving the patient experience. Membership provides access to a growing number of leading resources that will support you in leading a positive patient experience effort for your organization.

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Learn More about the Benefits of Membership

Getting the Most from Your Membership
Intro to the Institute Community Benefits

Whether you are a new member, a long-time member or you’re considering joining The Beryl Institute, this session will provide an overview of the benefits of membership. We will answer your questions and share valuable information about resources and connections available through the Institute.

The Beryl Institute offers this webinar on an ongoing basis so you can pick the date that works best for you.

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What our Members are Saying...

I value the site tremendously. In fact, we have adopted the Institute’s patient experience definition at Inova and are using it extensively to provide clarity among staff. Very helpful!

Paul Westbrook
VP Patient Experience
Inova Health System

I rely on the wonderful resources and Learning Bites to use in Management and Customer Service Councils to promote patient centered care and patient/family/employee engagement.

Patricia Tederick
Patient Advocate
Monongalia General Hospital

The free access to webinars and white papers via your membership fee makes this an incredibly cost effective way to stay updated on the patient experience! Probably one of the best investments my depatment makes in membership dues, across any type of membership association. The Beryl Institute has excellent value relative to cost

Tyne Rieck
Service Excellence Coordinator
Genesis Health System

The Beryl Institute is the very pulse of the PX movement. It is very important for me and my business to be connected to it.

Lynn Ehrmantraut
Senior Vice President
Avatar Solutions

You have a wonderful professional organization, and I thank you so much for all that you do for all of the members! You provide such wonderful educational material which improves the Patient's Experience!

Marilyn Ayala
Manager Patient & Guest Services
Mariners Hospital/Baptist Health South Florida

Top 5 Reasons to Join The Beryl Institute

Membership with The Beryl Institute has many benefits. Here are some of the most popular:


The Beryl Institute is your destination for patient experience resources. In addition to access to all new white papers, membership includes complimentary downloads of previously released publications (a savings of $29.95 per white paper).

Patient Experience Webinarsand Topic Calls

In addition to participation in all upcoming webinars, your membership with The Beryl Institute includes access to our full library of webinar recordings (a savings of $120 per webinar).

Members also have exclusive participation in the Patient Experience Topic Calls and access to past Topic Call notes and recordings.


Members have full access to The Beryl Institute’s Member Directory and have the ability to search for other members and use the community to connect directly with one another.

Members have access to the Patient Experience Listservs, a resource to improve communication among peers, offer a forum for exchanging ideas and exchange the experience, knowledge and wisdom of others.

Career Center

The Career Center provides an opportunity for healthcare professionals to
see the most recent job listings available for patient experience positions.

Members have exclusive access to
review the full patient experience job description library and receive discounts to post job listings for patient experience related positions.

Patient Experience Events and Learning Programs

Membership provides discounts to patient experience events and learning programs including the annual Patient Experience Conference, Patient Experience Regional Roundtables and the PX Body of Knowledge domain courses.


Members of The Beryl Institute can download the Member Badge and proudly display it on their website or in their email signature.


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