Proudly supporting research to improve the patient experience.
Across healthcare, there are already valuable efforts underway to research the value of improving the patient experience before, during, and after care, how it impacts customer service, and the influence of culture on the experience.
The mission of this annual program is to support these research efforts and represents our ongoing commitment to expanding the conversation, learning and sharing around improving the patient experience in the healthcare industry.
2013 Patient Experience Grant and Scholar Program Applications will open In July 2013.
2012 Grant Recipients
2012 Institute Scholars
2011 Grant Recipients
2010 Grant Recipients
GRANT RESEARCH REPORTS
Enhancing the Great Expectations Program to Impact Overall Patient Experience
Good Shephard Medical Center, Women's & Children's Division, Longview, TX
Engaging Patients With Effective Communication
Lehigh Valley Health Network, Allentown, PA
Broadening Cultural Sensitivity at the End-of-life: An Interprofessional Education Program Incorporating Critical Reflection
Salem Hospital, Salem, OR
Strategies to Improve Nurse to Family Member Communication about Critically Ill Patients
St. Thomas Hospital, Nashville, TN
Standardizing the Approach to Communication and Patient Family Care in an Adult ICU
Morristown Medical Center, Morristown, NJ
Impact of a Collaborative Re-structuring of New Hire Hospital Orientation on Employee Engagement
Roper Saint Francis HealthCare, Mt. Pleasant, SC
Measuring, Assessing and Meeting the Needs of Primarily Spanish-Speaking Patients in the Hospital Setting
Tallahassee Memorial HealthCare, Tallahassee, FL
Enhancing the Patient Experience through "Spotlighting"
St. Joseph Hospital, Orange, CA
The Impact of Nurse Education and Ambient Noise Generators in Reducing Noise and Improving Patient Satisfaction in a Critical Care Unit
THE HEART HOSPITAL Baylor Plano, Plano, TX