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Patient Experience Grant Program
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Proudly supporting research to improve the patient experience.

Across healthcare, there are already valuable efforts underway to research the value of improving the patient experience before, during, and after care, how it impacts customer service, and the influence of culture on the experience.

In partnership with Patient Experience Institute, the mission of this annual program is to support these research efforts and represents our ongoing commitment to expanding the conversation, learning and sharing around improving the patient experience in the healthcare industry.

The grant program is now accepting applications through Friday, September 30. View the guidelines and learn how to apply here.

View Grant Recipients


We have categorized our content by key focus areas. Choose from a category to get started or browse through the Reports below.

Care Experiences
Culture and Leadership
Employee Engagement
Long-Term Care Patient Advocacy
Patient and Family Engagement
Pediatric Physician Engagement


Using Scripted Communications During Periods of Transformational Change to Increase Patient Satisfaction
Lehigh Valley Health Network, Allentown, Pennsylvania

Wait Times, Patient Perceptions and their Impact on the Patient Experience
Emory University, Department of Radiology and Imaging Sciences, Atlanta, Georgia

Does the Availability of Seating for Healthcare Partners Improve the Patient’s Perception of Effective Listening and Create an Environment for Patient-Centered Care?
Medical University of South Carolina Medical Center, Charleston, South Carolina

An Incentive Walking Program to Reduce Postoperative Complications, Decrease Length of Hospital Stay and Promote Wellness for the General Surgical Patient
WellSpan York Hospital, York, Pennsylvania

Evaluation of an Innovative Multi-Strategy Approach to Kangaroo Care Promotion in the Neonatal Intensive Care Unit
Baptist Health South Florida, South Miami Hospital Center for Women and Infants Neonatal Intensive Care Unit, Miami, Florida

The Interdisciplinary Model: An Effective Approach to Patient Family-Centered Healthcare at a Tertiary Care Specialty Brachial Plexus Program
Brachial Plexus Program, Department of Neurosurgery, University of Michigan, Ann Arbor, Michigan

Identifying Patient Satisfiers and Dis-Satisfiers Regarding the Diagnostic Center Experience
MD Anderson Cancer Center, Houston, Texas

Readmissions in the Era of Patient Engagement
UCLA Health System, Los Angeles, California

The Impact of Organizational Culture Training on Patient-Provider Communication
Methodist Le Bonheur Healthcare, Germantown, Tennessee

Effects of a Mindfulness-Based Stress Reduction Program on Cardiac Outpatients
WellSpan Center for Mind/Body Health and WellSpan Preventive Cardiology, Gettysburg, Pennsylvania

Medical School Focus on the Patient Experience
Joan’s Family Bill of Rights, Los Angeles, California

The Effect of Soothing Sound Machines and Meditation Using CD Players on Relaxation in Acute Care Orthopedic Patients
Sharp Coronado Hospital, Coronado, California

Enhancing the Great Expectations Program to Impact Overall Patient Experience
Good Shepherd Medical Center, Women’s & Children’s Division, Longview, Texas

Perceived Patient Benefit from Sleep Promoting Interventions
North Shore University Hospital, Manhasset, New York

Engaging Patients With Effective Communication
Lehigh Valley Health Network, Allentown, Pennsylvania

Broadening Cultural Sensitivity at the End-of-life: An Interprofessional Education Program Incorporating Critical Reflection
Salem Hospital, Salem, Oregon

Strategies to Improve Nurse to Family Member Communication about Critically Ill Patients
St. Thomas Hospital, Nashville, Tennessee

Standardizing the Approach to Communication and Patient Family Care in an Adult ICU
Morristown Medical Center, Morristown, New Jersey

Impact of a Collaborative Re-structuring of New Hire Hospital Orientation on Employee Engagement
Roper Saint Francis HealthCare, Mt. Pleasant, South Carolina

Measuring, Assessing and Meeting the Needs of Primarily Spanish-Speaking Patients in the Hospital Setting
Tallahassee Memorial HealthCare, Tallahassee, Florida

Enhancing the Patient Experience through "Spotlighting"
St. Joseph Hospital, Orange, California

The Impact of Nurse Education and Ambient Noise Generators in Reducing Noise and Improving Patient Satisfaction in a Critical Care Unit
THE HEART HOSPITAL Baylor Plano, Plano, Texas


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