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Webinar - Leaning in to Our Patient Experience Journey

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Webinar - The State of Patient, Resident and Family Experience

Webinar - Patient-Centered Caring: A Model to Improve the Patient and Family Experience

Patient Experience Grant Program
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Proudly supporting research to improve the patient experience.

Across healthcare, there are already valuable efforts underway to research the value of improving the patient experience before, during, and after care, how it impacts customer service, and the influence of culture on the experience.

The mission of this annual program is to support these research efforts and represents our ongoing commitment to expanding the conversation, learning and sharing around improving the patient experience in the healthcare industry.

Can't find a resource? The Patient Experience Index helps you quickly identify resources to address your specific patient experience needs.

The Grant Program will open for submissions in July 2015. View the 2014 guidelines.

View Grant Recipients


We have categorized our content by key focus areas. Choose from a category to get started or browse through the Reports below.

Care Experiences
Culture and Leadership
Employee Engagement
Long-Term CarePatient Advocacy
Patient and Family Engagement
PediatricPhysician Engagement


The Interdisciplinary Model: An Effective Approach to Patient Family-Centered Healthcare at a Tertiary Care Specialty Brachial Plexus Program
Brachial Plexus Program, Department of Neurosurgery, University of Michigan, Ann Arbor, Michigan

Identifying Patient Satisfiers and Dis-Satisfiers Regarding
the Diagnostic Center Experience

MD Anderson Cancer Center, Houston, Texas

Readmissions in the Era of Patient Engagement
UCLA Health System, Los Angeles, California
The Impact of Organizational Culture Training on Patient-Provider Communication
Methodist Le Bonheur Healthcare, Germantown, Tennessee
Effects of a Mindfulness-Based Stress Reduction Program on Cardiac Outpatients
WellSpan Center for Mind/Body Health and WellSpan Preventive Cardiology, Gettysburg, Pennsylvania

Medical School Focus on the Patient Experience
Joan’s Family Bill of Rights, Los Angeles, California
The Effect of Soothing Sound Machines and Meditation Using CD Players on Relaxation in Acute Care Orthopedic Patients
Sharp Coronado Hospital, Coronado, California
Enhancing the Great Expectations Program to Impact Overall Patient Experience
Good Shepherd Medical Center, Women’s & Children’s Division, Longview, Texas

Perceived Patient Benefit from Sleep Promoting Interventions
North Shore University Hospital, Manhasset, New York

Engaging Patients With Effective Communication
Lehigh Valley Health Network, Allentown, Pennsylvania

Broadening Cultural Sensitivity at the End-of-life: An Interprofessional Education Program Incorporating Critical Reflection
Salem Hospital, Salem, Oregon

Strategies to Improve Nurse to Family Member Communication about Critically Ill Patients
St. Thomas Hospital, Nashville, Tennessee

Standardizing the Approach to Communication and Patient Family Care in an Adult ICU
Morristown Medical Center, Morristown, New Jersey

Impact of a Collaborative Re-structuring of New Hire Hospital Orientation on Employee Engagement
Roper Saint Francis HealthCare, Mt. Pleasant, South Carolina

Measuring, Assessing and Meeting the Needs of Primarily Spanish-Speaking Patients in the Hospital Setting
Tallahassee Memorial HealthCare, Tallahassee, Florida

Enhancing the Patient Experience through "Spotlighting"
St. Joseph Hospital, Orange, California

The Impact of Nurse Education and Ambient Noise Generators in Reducing Noise and Improving Patient Satisfaction in a Critical Care Unit
THE HEART HOSPITAL Baylor Plano, Plano, Texas


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