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The Beryl Institute is the global community of practice and premier thought leader on improving the patient experience in healthcare. We define the patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. READ MORE »

Publications Read informative papers on key issues which are impacting the patient experience.	Case Studies Discover proven practices being implemented to improve the patient experience.	Research Grants Explore innovative findings on efforts that influence patient experience outcomes.
The State of Patient Experience in American Hospitals - Benchmarking Study Voices of Patients and Families: Partners in Improving Patient Experience Voices of the Future: Student Perspectives on the Patient Experience Voices of Practice: Exploring the Patient Experience in Action Voices from the C-Suite: Perspectives on the Patient Experience The Role of Organization Culture in a Positive Patient Experience Patient Perspectives on Outstanding Experiences: The Impact of Emotionally Intelligent Staff View all publications >>	On the Road site visits featuring challenges and successes in improving patient experience Reducing Readmissions through a Patient Self-Assessment Tool Identifying Key Non-Clinical Issues Early After Admission, Mercy Health System of Maine Increasing Patient Survey Responses to Improve Patient Satisfaction Scores, OSF Saint Francis Medical Center Finding the Value in Leadership Rounding to Improve the Patient Experience, Gordon Hospital Connecting with Patients, Staff and Community through a CEO Blog, Cape Coral Hospital Addressing Parking Challenges to Improve the Patient Experience, Southeastern Regional Medical Center Teamwork, Communication, Safety Culture and the Patient Experience: What’s the Connection?, Elmhurst Memorial Healthcare View all case studies >>	Enhancing the Great Expectations Program to Impact Overall Patient Experience Engaging Patients With Effective Communication Broadening Cultural Sensitivity at the End-of-life: An Interprofessional Education Program Incorporating Critical Reflection Strategies to Improve Nurse to Family Member Communication about Critically Ill Patients Standardizing the Approach to Communication and Patient Family Care in an Adult ICU Impact of a Collaborative Re-structuring of New Hire Hospital Orientation on Employee Engagement 2012 Grant Recipients 2011 Grant Recipients 2010 Grant Recipients