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2010 Patient Experience Grant Recipients
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The Beryl Institute is excited to announce the recipients of the first of its kind Patient Experience Grant Program, which encourages and supports research into the:

  • Value of focusing on the patient experience before, during and after care
  • Impact of customer service efforts on the healthcare experience
  • Influence of culture on the patient experience, service and outcomes
Central to the mission of the Institute is the generation of new ideas and a commitment to expanding the discussion on improving the patient experience. By recognizing these organizations and supporting their ongoing work in their individual areas of focus, our hope is to cultivate ideas and strategies that can be shared across the industry.

To see updates on the grant projects below, please click here.

The following recipients each received $1,000 grants:

Exempla St. Joseph Hospital – Denver, CO
Effectiveness of the Patient Navigator Role with the Inpatient Cardiovascular Population

This study will evaluate the effectiveness of the Patient Navigator role with the inpatient cardiovascular population.

Massachusetts General Hospital – Boston, MA
Strengthening Communication between Patients, Families and Care Providers

This study will focus on the development of a tool to support communication between patients and care providers. The tool will be a pamphlet/brochure that will introduce the care team by name and photograph and explain in layman's terms the roles of the care team members.

Morristown Memorial Hospital – Morristown, NJ
Standardizing the Approach to Communication and Patient Family Care in Adult ICU

This study focuses on a standardized approach based on the core concepts of Patient-Family Centered Care. A newly developed educational video will be used to educate healthcare providers by demonstrating specific clinician approaches to PFCC at the bedside. This study will also investigate the effect that interventions have on physicians and nurses’ knowledge, beliefs, and attitudes toward PFCC. Research paper now available for download>>

Roper Saint Francis Foundation – Charleston, SC
Restructuring New Hire Orientation Processes Impact Employee Engagement and Patient Experience: One Health Care System

This descriptive study will measure the impact of a collaborative re-structuring of new hire hospital orientation for ALL new hires on employee engagement (annual survey) and patient experience (HCAHPS scores.) Research paper now available for download>>

Saint Thomas Hospital – Nashville, TN
Strategies to Improve Nurse to Family Member Communication about Critically Ill Patients

The purpose of this study is to improve communication from nurses to family members about the condition of their critically ill family member in our critical care areas. The study will develop and evaluate a communication intervention consisting of a new communication method. This communication intervention will be determined by the Communication Taskforce and based on input and validation by family members and nurses surveyed during the pre-intervention comparison group period. Research paper now available for download>>

Salem Hospital Foundation – Salem, OR
Caring for Patients at End of Life "One Size” Doesn't Fit All

The aim of this study is to expand clinician awareness and comfort for caring for patients and families with diverse cultural beliefs and practices at the end-of-life (EOL) to improve the patient experience. The primary research question of this study is: Does increasing clinician awareness and knowledge of evidence-based approaches to assess cultural beliefs, practices and preferences related to EOL care improve their knowledge and attitudes, and comfort and satisfaction when caring for culturally diverse patients and families? Research paper now available for download>>

St. Joseph Hospital – Orange, CA
"Spotlighting": An Innovative Approach to Bring "Sacred Encounters" Alive in the Patient Experience

In an effort to create "Sacred Encounters" for all staff and patients, SJO is utilizing an approach, known as "spotlighting”, to identify and utilize key moments in the health care delivery process to make a lasting impression. This study involves piloting "spotlighting” in Maternity Services to enhance the patient experience and increase satisfaction. Research paper now available to download>>

Tallahassee Memorial HealthCare Foundation – Tallahassee, FL
Translation of Survey Forms to Measure Spanish Speaking Patient Experience and Satisfaction

The research will include translation of survey forms to measure Spanish-only speaking patient experience and satisfaction. Also, data from the survey forms will enable TMH to create a best practices model for Spanish-only speaking patients and develop educational programs for staff.  Research paper now available to download>>

The Heart Hospital Baylor Plano – Plano, TX
The Effects of Nursing Intervention to Reduce Noise in Critical Care to Improve Patient Satisfaction and Outcomes

The purpose of this study is to examine the effects on patient satisfaction after nursing education and installation of ambient or white noise generator to reduce noise level in critical care patient rooms. The intervention in the study consists of education to impact knowledge regarding noise levels and installation of white noise generator. Research paper now available to download>>


Bridgeport Hospital – Bridgeport, CT
Impact of Post Discharge Phone Calls to Readmissions of Patients with Congestive Heart Failure

This study will continue and extend the research currently being conducted on the efficacy of Bridgeport Hospital's Post Discharge Phone call program specifically targeting congestive heart failure patients. The study anticipates that patient satisfaction will continue to increase for all patients contacted and that re-admissions will decrease for patients with congestive heart failure. Research suspended.

The Institute will publish a white paper or research brief on the outcomes of each study. Recipients will also present their findings at The Beryl Institute Patient Experience Conference. Return often for updates and further information on these important patient experience research efforts.

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