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Certified Patient Experience Professional Preparation
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Committed to patient experience improvement, The Beryl Institute and Patient Experience Institute (PXI) are sister organizations working together in providing a framework for supporting the development of the field of patient experience. Offered through PXI, Certified Patient Experience Professional certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement.

Below are some resources to help you prepare for the CPXP examination.



CPXP Workbook: A Preparation Guide for the Certified Patient Experience Professional Examination

$25 Members/$35 Guests

Developed by The Beryl Institute with input from current CPXPs, this workbook offers recommendations and important considerations as you develop a personal study plan in preparation for the CPXP examination offered through Patient Experience Institute. The workbook includes an overview of CPXP designation including eligibility requirements and classification system, comprehensive listing of all domains, tasks, knowledge and skills tested on the CPXP examination with action recommendations and suggested resources to increase your development in each area, a self-assessment to evaluate your current skills and knowledge for each task reflected in the CPXP Classification System and a template to develop a personal study plan based on self-assessment and knowledge and skill gaps identified. In addition, this workbook includes an appendix with a glossary of important terms, suggestions on forming study groups and links to additional resources.

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Certified Patient Experience Professional (CPXP) Preparation Course


Sunday, March 19, 1:00 - 5:30 PM

Colorado Convention Center
(Next to Hyatt Regency)

Registration Fee: $400 Members/Guests

Thinking about taking the CPXP examination, but unsure where to start your preparation? Join The Beryl Institute’s Patient Experience (PX) Body of Knowledge faculty for this half day workshop reviewing the four domains outlined in the job classification on which the CPXP examination is based. The session will share content from the PX Body of Knowledge courses related to the patient experience professional domains and job tasks and provide an opportunity to test your understanding of key concepts. In addition, participants will receive The Beryl Institute's CPXP workbook offering recommendations and important considerations as you develop a personal study plan in preparation for the CPXP examination and current CPXPs will share their insights and preparation strategies in a panel discussion.

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This is a pre-conference option for Patient Experience Conference 2017, but you do not have to attend PX2017 to register for the CPXP prep course. Interested in learning more about PX2017? Click here.

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org