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Patient Experience Conference 2016 - Keynotes
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April 13-15, 2016#
Sheraton Dallas Hotel
Dallas, Texas
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Keynote Speakers

We are excited to introduce our Conference 2016 Keynote line-up. Through our keynotes and broad cross-section of conference breakout sessions, The Beryl Institute Patient Experience Conference provides the most comprehensive learning opportunity for leaders and practitioners committed to improving the patient experience.

Ronan Tynan
Recording Artist, Physician and Champion Disabled Athlete

Dr. Ronan Tynan is truly a modern day "Renaissance Man.” Faced with numerous challenges throughout his well-documented life, he has persevered with enormous passion and determination. He attributes his success to his faith and the knowledge that the Man Above guides him through every door he opens. Introduced to international audiences as a member of the Irish Tenors, Tynan quickly became known for his unique voice and irresistible appeal. Tynan was born with lower limb disability that threatened to sideline him throughout his childhood. When he was twenty, his legs had to be amputated below the knee after an auto accident caused serious complications. Within a year of the operation, he was winning gold medals in the Paralympics. Between 1981 and 1984, Tynan amassed eighteen gold medals and fourteen world records of which he still holds nine. Ronan is one of the most sought after motivational speakers in the U.S., presenting speeches annually for major international corporations and organizations. Ronan also continues to travel all over the world to perform concerts.

Cynthia Mercer
Senior Vice President and Chief Administrative Officer, Mercy Health

Cynthia Mercer brings over 25 years of business and human resources experience with proven competencies in talent acquisition, organizational and talent development, co-worker relations, total rewards, public relations, communication and strategic planning to her position as Senior Vice President and Chief Administrative Officer. Throughout her over four years of service, Cynthia has elevated the role of the human resources function; collaboratively developed Mercy’s People Promise model; introduced science and rigor to sourcing, selecting and succession planning talent; and aligned a team of functional experts who serve as key strategic partners. In addition to leading the traditional areas within HR, Cynthia took on the transition and elevation of our patient experience measurement and analytics. Cynthia received the Senior Professional in Human Resources designation from the Society of Human Resource Management (SHRM) and a certification in Organizational Development from DePaul University. Cynthia is a member of the Society for Human Resources Management. She holds a Masters in Business Administration from the University of Phoenix and a Bachelor of Science degree in Broadcasting and Film from the University of Central Missouri. A breast cancer survivor and mother of two, Cynthia’s passion to bring hospitality to healthcare is a very personal mission.

Montel Williams
Talk Show Host and MS Awareness Champion

Montel Williams earned his media celebrity status as an inspirational Emmy Award-winning television personality whom Americans invited into their homes for more than 17 years. He is a decorated former naval officer, inspirational speaker, author, entrepreneur and advocate for patients worldwide. Before and after the success of his television show, Williams has been passionately involved in many projects that he has transformed into major initiatives with the aim of helping others. Williams’ main focus is his Living Well campaign, which encourages and supports people trying to live their best lives with a focus on their physical, mental, emotional, spiritual and financial health. Williams hosted The Montel Williams Show for 17 years, taping over 3,500 shows and interviewing more than 30,000 guests focusing on key social issues involving ordinary people coping with extraordinary circumstances. Williams is a passionate snowboarder, traveling the world heli-boarding whenever his schedule allows. He is the proud father of four adult children and resides in New York City with his wife Tara.

Kelly Corrigan
Author, Philanthropist and Breast Cancer Survivor


Fearlessly tackling subjects as wide ranging as caregiving, death, childhood, and motherhood, New York Times best-selling author Kelly Corrigan humorously and poignantly shares her most personal stories in order to inspire readers across the nation. A decade of nonprofit work has shaped Corrigan’s worldview and she continually tries to compensate for her good fortune by raising money for people who have not shared the luck she has had in life. She started the Circus of Cancer foundation to help friends and family of cancer patients cope and learn how to help and support the patient. Her recent focus has been in education through the YMCA, and children’s health through the Oakland Children’s Hospital where she volunteers every week. Speaking with humor and compassion to groups at hospitals, corporations, and nonprofits, she recounts the many experiences she has written about in her books and urges her audiences to be civically engaged by sharing her guide for finding important work, the value of participation, and the rewards of deep community involvement. With the firm belief that philanthropy and volunteerism lead to personal happiness and self esteem, she motivates audiences to find the very best way to support their communities.


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