Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Latest Publication: Guiding Principles for Patient Experience Excellence

Exploring the actions of successful organizations and the lessons learned from those striving for excellence, this paper shares why guiding principles are critical components of successful patient experience efforts and offers examples of each principle in action.


Patient Experience Conference: March 20-22, 2017 in Denver, Colorado

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.

Upcoming Events more

12/13/2016
Praise, Coach, Discipline: Giving Feedback to Others

12/14/2016
PX BOK Virtual Classroom - Clinical Partnerships

12/16/2016
PX BOK Virtual Classroom - Policy and Regulatory Issues

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org