Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Structuring Patient Experience: Revealing Opportunities for the Future

This paper looks at the details of experience operations and provides a grounded look into not only what is being done, but also provides the opportunity for organizations to compare their efforts to others and/or seek potential new actions.


CPXP Preparation Course: June 20 in Chicago

Join The Beryl Institute’s PX Body of Knowledge faculty for this full-day workshop reviewing the four domains outlined in the job classification on which the CPXP examination is based. CPXP Workbook included.
Upcoming Events more

6/27/2017
Topic Call - What are the current rounding practices and tools you are using?

6/29/2017
Encore Webinar: Expressions of Gratitude, Meaningful Recognition and Exceptional Experiences

7/11/2017
Encore Webinar - Want to Improve the Experience? Then Get Ready to Lead Culture Change!

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The Beryl Institute
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