Improving the Patient Experience

Define Patient Experience

We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.

Access Resources

Quickly identify resources from The Beryl Institute to address your specific patient experience needs based on content areas and care settings.

Explore Membership

Be part of the global community of practice accessing The Beryl Institute's resources and connections to help in their patient experience journeys.

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge.

Structuring Patient Experience: Revealing Opportunities for the Future

This paper looks at the details of experience operations and provides a grounded look into not only what is being done, but also provides the opportunity for organizations to compare their efforts to others and/or seek potential new actions.


Patient Experience Conference: March 20-22, 2017 in Denver, Colorado

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.

Upcoming Events more

4/11/2017
Webinar - What Every CEO Needs to Know about Leading the Patient Experience

4/18/2017
Webinar - Patient Experience Body of Knowledge Overview

4/19/2017
Webinar - Getting the Most from Your Membership

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
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info@theberylinstitute.org