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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience. Contact us to inquire about sharing a case study from your organization.

Latest Case Study

Using Mystery Shopping to Understand the Voice of the Customer and Improve the Patient Experience
To better understand the patient experience through the eyes of the patient and their loved ones, AtlantiCare implemented a comprehensive mystery shopping assessment consisting of patient visits in ambulatory settings, care partner observers in inpatient areas and phone calls throughout the system.


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