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Patient Experience Case Studies
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Take a unique inside glimpse into the opportunities and challenges healthcare organizations face in addressing the patient experience. Our ongoing case study series offers an exclusive look into current healthcare efforts, presented as both an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience. If you have a case study you would like to share, you can download the Case Study template and send it to Michelle Garrison. Get access to our latest case studies quicker by subscribing to the Patient Experience Monthly – The Beryl Institute’s digital newsletter. Delivered conveniently to your inbox, each edition of PX Monthly also includes our Member Spotlight feature, our On The Road series and helpful previews and recaps of Institute events. Subscribe today. Can't find a resource? The Patient Experience Index helps you quickly identify resources to address your specific patient experience needs.
Latest Case Study  Improving Pain Management through a Process and Culture Change Maple Grove Hospital
Maple Grove, Minnesota Challenged with the task to improve performance of the HCAHPS scores around pain management, Maple Grove Hospital chose to address pain management through a process of hardwiring pain assessment and culturally through engagement of staff in thinking of the comfort in each patient and family’s experience. Through a combination of the cultural embrace of comfort and the dedicated attention to the process of pain management, they are seeing great success in the program. Improving the Patient Experience by Focusing on "Just in Time” Interventions VA Connecticut Healthcare System
West Haven, Connecticut Description Placeholder  Providing Patient Access to Improve the Patient ExperienceOrthopaedic Specialists of North Carolina
Raleigh, North Carolina Description Placeholder  Getting it Right from the Start: Front-End Strategies for Improving Patient Experience CentraState Medical Center
Freehold, New Jersey Description Placeholder  Engaging Patients and Families by Creating a Virtual Advisory Council Nemours: A Children's Hospital
Wilmington, Delaware and Orlando, Florida Description Placeholder  Reducing Readmissions through a Patient Self-Assessment Tool Identifying Key Non-Clinical Issues Early After Admission Mercy Health System of Maine
Portland, Maine Description Placeholder  Increasing Patient Survey Responses to Improve Patient Satisfaction Scores OSF Saint Francis Medical Center
Peoria, Illinois Description Placeholder  Finding the Value in Leadership Rounding to Improve the Patient Experience Cape Gordon Hospital
Calhoun, Georgia Description Placeholder  Connecting with Patients, Staff and Community through a CEO Blog Cape Coral Hospital
Cape Coral, Florida Description Placeholder  Addressing Parking Challenges to Improve the Patient Experience Southeastern Regional Medical Center
Lumberton, North Carolina Description Placeholder  Teamwork, Communication, Safety, Culture and the Patient Experience: What's the Connection? Elmhurst Memorial Healthcare
Elmhurst, Illinois Description Placeholder  Recording Discharge Instructions to Improve Patient Compliance and Satisfaction Cullman Regional Medical Center
Cullman, Alabama Description Placeholder  Improving Patient Experience and Satisfaction by Extending Our Lines of Communication After Discharge Banner Thunderbird Medical Center
Glendale, Arizona Description Placeholder  Changing the Approach to Patient Interaction Palisades Medical Center
North Bergen, New Jersey Description Placeholder  Improving Physician-Patient Communication Regions Hospital
St. Paul, Minnesota Description Placeholder  Implementing Tactics to Address hospital Quietness The Ohio State University Wexner Medical Center
Columbus, Ohio Description Placeholder  Improving Patient Satisfaction with Bedside Barcode Scanning Duke Raleigh Hospital
Raleigh, North Carolina Description Placeholder  Addressing the HCAHPS Domains: Communication about Medications and Pain Management Cabell Huntington Hospital
Huntington, West Virginia Description Placeholder  Emergency Department Increase Patient Satisfaction with real-time Patient Feedback Technology Buffalo Hospital
Buffalo, Minnesota Description Placeholder  Improving Communication with Nurses Bayshore Medical Center and East Houston Regional Medical Center
Houston, Texas Description Placeholder  Creating a Patient and Family Advisory Council BJC HealthCare
St. Louis, Missouri Description Placeholder  Developing the Case for Concierge Care Meridian Health
Neptune, New Jersey Description Placeholder  Transforming Care at the Bedside through the Reduction of Noise St. Francis Hospital
Federal Way, Washington Description Placeholder  Using Life Stories to Create a "Wow" Experience CGH Medical Center
Sterling, Illinois Description Placeholder  Transforming Patient-Centered Care in Oncology UC Irvine Healthcare
Orange, California Description Placeholder  Building an Expanded Patient Experience Program Women and Infants Hospital of Rhode Island
Providence, Rhode Island Description Placeholder  Understanding How Culture and Leadership Influence Patient Experience Outcomes Banner Health
Phoenix, Arizona Description Placeholder  Improving Medication Communication NCH Healthcare System
Naples, Florida Description Placeholder  Managing Information Shared at Admission University Hospitals
Cleveland, Ohio Description Placeholder
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