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Latest Case Study
Increasing Patient Survey Responses to Improve Patient Satisfaction Scores
OSF Saint Francis Medical Center
During 2008 and 2009, patient satisfaction scores were not improving at OSF Saint Francis Medical Center. Rick Thomas, Executive Director of Ambulatory Services for OSF, has since found a way to increase the scores by selecting a comprehensive data intake, monitoring and reporting package based on the CFS Patient Exit Poll Touchpad. The changes OSF implemented by responding to more useful and timely information has improved customer service and generated more staff involvement.
Past Case Studies