Take a unique inside glimpse into the opportunities and challenges healthcare organizations face in addressing the patient experience.

Our ongoing case study series offers an exclusive look into current healthcare efforts, presented as both an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience. If you have a case study you would like to share please contact us.

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Latest Case Study

Increasing Patient Survey Responses to Improve Patient Satisfaction Scores
OSF Saint Francis Medical Center
Peoria, Illinois

During 2008 and 2009, patient satisfaction scores were not improving at OSF Saint Francis Medical Center. Rick Thomas, Executive Director of Ambulatory Services for OSF, has since found a way to increase the scores by selecting a comprehensive data intake, monitoring and reporting package based on the CFS Patient Exit Poll Touchpad. The changes OSF implemented by responding to more useful and timely information has improved customer service and generated more staff involvement.

Past Case Studies