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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience. Contact us to inquire about sharing a case study from your organization.

Latest Case Study

Improve Patient Engagement with G.R.E.A.T.™ Communication
Ideal health outcomes require meaningful patient engagement and this is the product of trusting relationships and clear communication. The Patient Experience Department at Edward-Elmhurst Health was charged to develop a system-wide service standard that would align their workforce culture with a methodology that would enhance patient experience, improve care quality and better engage staff.


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