Thank you to the over 400 people from 10 countries who have taken the time to contribute to the global dialogue on the Patient Experience Body of Knowledge*.
Special thanks to the Patient Experience Body of Knowledge Steering Team:
-
Paul Clarke, NCH Healthcare System
- Andrea Herbert, UCLA Health System
- Mary Malone, Malone Advisory Services
- Tony Padilla, UCLA Health System
- Michelle Serrato, Clovis Community Medical Center
- Colleen Sweeney, Sweeney Healthcare Enterprises
- Tiffani Darling, Northwestern Memorial Hospital
- CJ Merrill, St. David's Healthcare
- Carol Santalucia, Santalucia Group
- Jason A. Wolf, The Beryl Institute
Individuals (listed alphabetically by last name) providing feedbackinclude:
- Stacy Albert, Baylor Health Care System
- Alice Albu, Trinity Health
- A. Nicole Allen, Kaiser Permanente - Northern California
- Jan Althouse, Cook Children's Medical Center
- Susan Alves-Rankin, UCSF MC/UCSF Benioff Children's Hospital
- Nicki Andersen, Cook Children's Health Care System
- Melissa Anderson, The Nebraska Medical Center
- Nan Apps, Bassett Medical Center
- Lucia Aschettino, Capital Community College
- Kathy Astone, Cantex Continuing Care Network
- Darrell Atkin, Skylight Healthcare Systems
- Kristin Baird, Baird Group
- Kari Barrett, Bellin Health
- Merlyn Bartlett, Columbus Regional Health
- Samir Batra, TVR Communications
- D. Batten, Aurora Sinai Medical Center
- Rose Marie Bauer, Palisades Medical Center
- Greg Berney, Cone Health
- Margo Bida, University of Wisconsin Health
- Jennifer Block, Avatar International
- Margaret Boyd, San Jacinto Methodist Hospital
- Keith Boyle, Henry Mayo Newhall Memorial Hospital
- Debra Bradley, WellSpan
- Bernadette Brady, ACT Health
- Jenny Brehm, The Ohio State University Wexner Medical Center
- Sharon Brodie, Duke Raleigh Hospital
- Chad Brough, Cone Health
- Sheila Brune, KSB Hospital
- Deanna Buelow, Marian Regional Medical Center
- Mary Sue Burke
- Joy Burt, Akron Children's Hospital
- Janet Butterworth, NHS North West - Inspiration NW
- Nancy Cardwood, Community Regional Medical Center
- Devin Carty, Vanguard Health Systems
- Leigh Casillo, UMass Memorial Medical Center
- Christine Cassisi, Shands Hospital at the University of Florida
- Theresa Chambers, Recognition Works
- Megan Chavez, Tower Strategies
- Susan Cheney, Swank Healthcare
- Anthony Cirillo, Fast Forward Consulting
- Petrus Cloete, Mediclinic
- Sue Collier, NC Quality Center/NC Hospital Association
- Richard Corcoran, Vanderbilt University Medical Center
- Nicole Coy, Gelb Consulting Group Inc.
- Tina Crave, UW Health Partners Watertown Regional Medical Center
- Catherine Crock, Australian Institute for Patient & Family Centred Care
- Brenda Cross, Health First
- Sharon Cross, The Ohio State University Wexner Medical Center
- Lena Cuthbertson BC Ministry of Health
- Chrissy Daniels, University of Utah
- Sally DeAngelis, Lowell General Hospital
- Tria Deibert, Meridian Health
- Doug Della Pietra, Rochester General Hospital
- Nancy DeZellar Walsh, DeZellar Walsh Consulting
- Rhonda Dishongh, Memorial Hermann
- Lisa DiTroia, Shore Medical Center
- Gerard Donkersloot, Kaiser Permanente
- Carrie Donovan, Spearfish Regional Hospital
- Sandy Doucette, Mercy Hospitals of Bakersfield
- Mary Ann Dragon, University Hospitals, Women’s & Children's
- Glen Earl, Parkland Hospital
- Lynn Ehrmantraut, Avatar International LLC
- Judy Elleson, University of Iowa Health Care
- Gladys Epting, University HealthSystem Consortium
- Caryn Esten, Froedtert Health
- Lucy Falatic, St Joseph Health Center
- Tom Faure, Vibrant Enterprise Associates
- Gwen Faust, HealthStream
- Karin Feltman, Lawrence Memorial Hospital
- Fiona Forbes, The Chris O'Brien Lifehouse at RPA
- Julie Foss, Vanderbilt University Medical Center
- Cathy Lee Frederick, McLeod Health
- Janice Freeman, Marshfield Clinic
- Laurie Friedman, Boston College Connell School of Nursing
- Andrew Gallan, DePaul University
- Kristy Gay, Press Ganey
- Laura Giddings, Franciscan Health System
- Michele Gilliam, Martin's Point Health Care
- Lisa Gleason, Hutchinson Regional Medical Center
- Jill Golde, Leebov Golde & Associates
- Teresa Golden, NCH Healthcare System
- Kelly Gonzales, Portland State Unversity
- Donna Govoni, Mid Coast Hospital
- Patricia Grace, East Alabama Medical Center
- Susan Graham, King's Daughter Medical Center
- Jenna Graves, McLaren
- Esther Green, Cancer Care Ontario
- Naomi Greenberg, Cancer Care Ontario
- Amanda Griffiths, Trinity Medical Center
- Laura Gutierrez, St. Mary Mercy Hospital
- Anne Marie Hadley, Lifehouse
- Jessica Halley, The Ohio State University Wexner Medical Center
- Margo Halm, Salem Hospital
- Laura Hamblin, St. Elizabeth Healthcare
- George Handzo, Handzo Consulting
- Karen Haney, Turning Point Group
- Ellen Hansen, McLane Children's Hospital Scott & White
- Emily Hardeman, The University of Texas MD Anderson Cancer Center
- Elisabeth Harding, Children's Hospital Boston
- Susan Haufe, Virgina Mason Medical Center
- Joe Healey, Mercy Gilbert Medical Center
- Lance Hegland
- Amy Helder, The Ohio State University Wexner Medical Center
- Nancy Henkes, Lakewood Health System
- Kathleen Hershey, Utopia Wildlife Rehabilitators Inc.
- Bryan Hildreth, Norton Healthcare
- Jeannette Hodge, Yale-New Haven Hospital
- Kristin Hoefling, Scripps Health
- Cynthia Hogan, Tenet Healthcare
- Anne Hooper, Inova Health System
- David Hopkins
- Kathleen Horvath, Long Term Care
- Susan Hull, Wellspring Consulting
- Amy Jacquemard, Children's Hospital Colorado
- Marlena Jareaux, Culture By Design, Inc.
- Tracy Johns, Medical Center of Central Georgia
- William Johnson, Memorial Health System
- Dawn Johnson, Bermuda Hospitals Board
- Marianne Johnson, Critical Care Systems
- Michelle Johnson-Fleece, Einstein Healthcare Network
- Tina Jones, Carondelet Health
- Marilyn Kabb, University Hospital-CMC
- Sally Kacner, The Christ Hospital
- Joanna Kaufman, Institute for Patient- and Family-Centered Care
- Patrick Kegin, North Kansas City Hospital
- Betsy Kenally, Greater Hudson Valley Health System
- Sharby Kennard, Dignity Health - Chandler Regional Medical Center
- Kirat Kharode, LibertyHealth System
- Tami King, Sutter Surgical Hospital North Valley
- Ron Kingsley, Lynk Software, Inc.
- Susan Kinsman, Kish Health
- Heidi Kirkland, Tucson Orthopaedic Institute
- Jan Kirsch, VHA Central
- Tami Kitchen, Shore Medical Center
- Gary Kolbec, LodgeNet Healthcare
- Gale Kreibich, Gunderson Lutheran Health System
- Sue La Crosse, Gundersen Lutheran Health System
- Lisa Landen, Health First Cape Canaveral Hospital
- Mary Beth Leaton, Morristown Medical Center
- Wendy Leebov, Wendy Leebov and Associates
- Lynn Levandowski, University of Rochester/James P. Wilmot Cancer Center
- Susan Lewellan, Exempla Lutheran Medical Center
- Sharon Lewis, Glenwood Regional Medical Center
- Sara Ley, Lutheran Health Network
- Jordan Little, Sodexo @ Faxton St. Luke's Healthcare
- Michele Lloyd, The Children's Hospital of Philadelphia
- Claire Long, Hunterdon Medical Center
- Susan Long, URS Corporation
- Laure Lundberg, Schumacher Medical Group Billing
- Juan Luna, Medical Center Arlington
- Luke MacAdam, The Ohio State University Wexner Medical Center
- Jason Macedonia, Avatar International
- Karen Maddox, Berger Health System
- Matt Marchbanks, Sodexo - FSLHC
- Jamie Markel, WellSpan Health
- Charles Martin, Aurora Health Care
- Susan Mazer, Healing HealthCare Systems, Inc.
- Charlene McCallum, Chilton Hospital
- Hayley McCraney, UC Irvine Health
- John McKeever, Gelb, An Endeavor Management Company
- Mary Anne McMurren, PeaceHealth
- Pat McNulty-Collins, North Colorado Medical Center (Banner)
- Kevin Meek, OASIS Hospital
- Natasha Meinecke, St. Rose Dominican Hospital Siena Campus
- Linda Melillo, Spaulding Rehab Network
- Anne Mendoza, St. Joseph's Heritage Healthcare
- Laurie Michael, Mercy Hospital Grayling
- Gerard Migeon, Clarity Child Guidance Center
- Colleen Miles, Carroll Hospital Center
- Tammy Miller, Deaconess Hospital
- Melisa Minkow, TVRC
- Sjaak Molenaar, AMC
- Lori Moler, Children's of Alabama
- Julianne Moorad, The University of Texas MD Anderson Cancer Center
- Stacie Morales, Bayshore Medical Center
- Jacki Morgan, Mercy Medical Center-North Iowa
- Michael Moy, Rush University Medical Center
- Keisha Mulling-Smith, The George Washington University Hospital
- John Murray, Memorial Hermann
- Nadine Myers, The Ohio State University Wexner Medical Center
- Stephanie Neff, Genesis HealthCare System
- Jodi Nelson, Silverton Health
- Laura Nicholson, Rogue Valley Medical Center
- Terri Nuss, Baylor Health Care System
- Dianne O'Konski, Regions Hospital
- Julie O'Shaughnessy, Avatar International LLC
- Mary Owen, UC Irvine Health
- Suzette Partridge, Anderson Regional Medical Center
- Christy Patton, The Ohio State University Wexner Medical Center
- Kim Pederson, Marianjoy
- Pat Perkin, Select Medical
- Justin Pestrue, OSUMC
- Carla Peterson, Press Ganey
- Dane Pflueger, London School of Economics
- Kimberly Plitsch, Memorial Hospital
- Richard Potts, The Ohio State University Wexner Medical Center
- Pam Prissel, Mayo Clinic Health System
- Linda Reiser, Tallahassee Memorial HealthCare
- Nancy Riggs, Ohio Health
- Robyn Ringa, Northwestern Lake Forest Hospital
- Jeannie Ritzius, Virtua
- Mary Linda Rivera, Cleveland Clinic
- Bryce Roche, Oakwood Healthcare
- Kristen Rogers, The Washington Hospital
- Cheryl Rogers, Middlesex Hospital
- Diane Rogers, Contagious Change, LLC
- Kathleen Ruroede, Marianjoy Rehabilitation Hospital
- Sandy Rush, Dignity Health
- Christian Rushmann, Mayo Clinic Health System
- Judith Russell
- Joseph Ruth, Hoag Hospital
- Roseanna Ryan, Stony Brook University Hospital
- Pam Sandy, South Bend Memorial Hospital
- Nisha Sankaran
- Amy Sayles, Allegiance Health
- Robin Schildknecht, UK HealthCare
- Ann Schneider
- Beryl Shaw, Another Life Services
- Amy Sherwood, Tuality Healthcare
- Victoria Shoemaker, Schumacher Group
- Maggie Shreve, Rush University Medical Group
- Terre Short, Community Medical Center
- Heather Simons, Willis Knighton Health System
- Gordon Sims, Independent Consultant
- Libby Skiles, Southeast Georgia Health System
- Denise Skrocki, UMass Memorial Medical Center
- Cindy Slaydon, Sparks
- Elizabeth Smith, Centura Health System
- Gaye Smith, Vanderbilt University Medical Center
- Kerry Sobol, University of Maryland Medical Center
- Jennifer Sparks, King's Daughter Medical Center
- Shelby Speas, Independent consultant
- Susan Spencer, Akron General Health System
- Mariane Stefano, Nemours
- Gloria Stone Plottel, GSP²
- Gena Strang-Behrens, St. Agnes Medical Center
- Peggy Strawhecker, Alegent Health
- Arthur Sturm, SRK
- Sue Sutton, Tower
- Anne Tarpey, Westchester Medical Center
- Beverly Tate, The Ohio State University Wexner Medical Center
- Judy Taylor, Elks Rehab Hospital
- Jonathan Teter, The Johns Hopkins Hospital
- Mary Theobald, Antelope Valley Hospital
- Carla Thibodeaux, Sparks
- Christina Thielst, Tower Strategies
- Paula Timco, Acacia Dory, LLC
- Debbie Thomas, Sodexo
- Sandra Toms, Denton Regional Medical Center
- Diana Topjian, Roper St. Francis Mount Pleasant Hospital
- Kathy Torpie, International Keynote Speaker
- Maria Turner, Mediserve Nursing Agency
- Daniel van Leeuwen, Children's Hospital Boston
- Fran Vitullo, St. Elizabeth Health Center
- Thomas Voccola, CEO2
- Matt Vosmik, Edward Hospital
- Lisa Warrington, Benefis Hospitals
- Savannah Washington, Harnett Health System
- Jon Ann Watson, San Jacinto Methodist Hospital
- Mandy Wearne, NHS North West - Inspiration NW
- Cindy Wedel, Vanderbilt University Medical Center
- Judy Westers, Spectrum Health
- Stacie Whiting, Ephrata Community Hospital
- Rukiya Wongus, University of Maryland Faculty Physicians, Inc. (FPI)
- Blair Wright, The White Stone Group
- Cindy Wright, 4M Emergency Systems, Inc.
- Clare Wyke, Leeds Community Healthcare NHS Trust
- Irene Zbiczak, Mills-Peninsula Health Services
- Kathryn Zimmerman, The Christ Hospital
- Laurie Zone-Smith, NCH Healthcare System
- Becky Zuccarelli, Johns Hopkins Health System
Additional groups providing feedback include:
- Baylor Healthcare Office of Patient Centeredness/Patient Experience Steering Team
-
British Columbia Patient Satisfaction Committee
-
Inter-Jurisdictional Patient Satisfaction Group - Canada
*Patient Experience Body of Knowledge and associated content copyright of The Beryl Institute 2012
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