Baptist Leadership Group shares best practices and provides Patient Centered Excellence Consulting where the patient is the center of everything they do. Baptist Leadership Group is a consulting practice owned by Baptist Health Care. Their parent, Baptist Health Care, has received national recognition and awards for quality and patient satisfaction including the 2003 Malcolm Baldrige Award Winner and a 12 year recipient of Training Magazine's Top 125 companies. Baptist Health Care's Gulf Breeze Hospital was named 2013 Top 100 Hospital by Thomas Reuters for second year running.
Baptist Leadership Groups tools, tactics and practices are evidence-based, outcomes driven, tested and proven at their living laboratory at Baptist Health Care. They provide custom, individualized coaching that produces measurable, sustainable increases in patient satisfaction, employee engagement, quality outcomes, and profitability. They provide Partnered Centered Excellence services in the areas of:
- Service and Performance
- Patient Satisfaction and HCAHPS
- Employee Engagement
- Physician Satisfaction
- Leadership Accountability
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