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8/30/2016
Webinar - Empathy as a Breakthrough Approach to Culture Transformation

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Patient Experience Advisory Board
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The Beryl Institute Patient Experience Advisory Board is a true practitioners' board.

Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts. Members are current patient experience related leaders or individuals with significant expertise in the area of service excellence or patient experience in healthcare.

Tena Alonzo
Director of Education and Research
Beatitudes Campus
Phoenix, AZ
Nicole L. Bailey
Director, Patient & Guest Experience
Laurel Regional Hospital
Laurel, MD
Dr. Larry L. Brown
Associate Chief of Staff for Primary Care
Department of Veterans Affairs, Nebraska-Western Iowa Healthcare System
Omaha, NE
Kate Clarke
Manager, Patient Relations/Interpreter Services
Northwestern Medicine
Winfield, IL
Paul Clarke
Patient Experience Manager
NCH Healthcare System
Naples, FL
Tiffani Darling
Program Director, Patient Engagement
Central Region
Northwestern Memorial Healthcare
Chicago, IL
Tria Deibert
Director of Marketing
Meridian Health
Red Bank, NJ
Doug Della-Pietra
Director, Customer Services & Volunteers
Rochester General Hospital
Rochester, NY
Mary Ann Dragon
Director, Patient & Family Services
MacDonald Women's/Rainbow Babies & Children's Hospitals
University Hospitals
Cleveland, OH
Sven Gierlinger
Chief Experience Officer
North Shore LIJ Health System
New Hyde Park, NY

Susan Haufe
Executive Director, Patient Experience
Yale-New Haven Hospital
New Haven, CT
Juan Luna
Director, Patient Experience and Volunteer Services
Medical Center Arlington
Arlington, TX
Jamie Markel
Director Patient Experience
Memorial Hospital
York, PA
CJ Merrill
Chief Patient Experience Officer
Mission Health System
Asheville, NC
Kim Pedersen
Administrative Director, Patient Relations
MarianJoy Rehabilitation Center
Wheaton, IL
Patrick Ratchford
Vice President, Patient Experience
Carolinas HealthCare System
Charlotte, NC
Sandy Rush
Director - Patient and Family Experience
Dignity Health
Henderson, NV
Michelle Serrato
Manager, Service Excellence
Clovis Community Medical Center
Clovis, CA
Shawn R. Smith
Vice President, Patient Experience
Christiana Care Health System
Wilmington, DE
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