Patient Experience Advisory Board - The Beryl Institute

Community Search

Forgot your password?

Haven't registered yet?

Latest News

5/9/2013Patient Experience Conference 2014 Dates and Call for Submissions Announced by The Beryl Institute

5/2/2013The Beryl Institute Releases Findings from 2013 Patient Experience Benchmarking Study

3/26/2013The Beryl Institute Welcomes Deanna Frings as Director of Education and Professional Development

Upcoming Events

5/30/2013
Jason Wolf to Speak at Entertainment Industry Healthcare Summit 2013

6/3/2013
Deanna Frings to Join Patient Experience Panel at PRC's Excellence in Healthcare Conference

6/12/2013
Webinar - Getting the Most from Your Membership

6/13/2013
Webinar - How to Be a Powerhouse Change Agent for the Patient Experience

6/18/2013
Topic Call - What are you doing to improve your discharge process

Patient Experience Advisory Board

Share |

The Beryl Institute Patient Experience Advisory Board is a true practitioners' board.

Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts. Members are current patient experience related leaders or individuals with significant expertise in the area of service excellence or patient experience in healthcare.

Amy Sherwood Lean Project Manager Tuality Healthcare Hillsboro, OR	Anne L. Hooper Director of Service Excellence Inova Health System Falls Church, VA
Anne Mendoza Nurse Consultant/ Coach Baptist Leadership Group Pensacola, FL	Barb Paine Director, Service Excellence St. Mary's Good Samaritan Mt. Vernon & Centralia, IL
Chris Wilson Executive Director Patient and Family Experience WakeMed Health & Hospitals Raleigh, NC	CJ Merrill Associate Vice President Service Excellence St. David's HealthCare Austin, TX
Doug Della-Piertra Director, Customer Services & Volunteers Rochester General Hospital Rochester, NY	Gaye Smith Chief Patient Experience & Service Officer Vanderbilt Univ Medical Center Nashville, TN
Jamie Markel Patient Experience Officer WellSpan Health York, PA	Juan Luna Manager Guest Services Medical Center Arlington Arlington, TX
Laura Hamblin Manager, Patient Satisfaction St. Elizabeth Healthcare Edgewood, KY	Marsha Price ED Operations Manager Vanderbilt University Medical Center Nashville, TN
Mary Ann Dragon Director, Patient & Family Services MacDonald Women's/Rainbow Babies & Children's Hospitals University Hospitals Cleveland, Ohio	Michelle Serrato Manager, Service Excellence Clovis Community Medical Center Clovis, CA
Pam Guler, FACHE Executive Director of Patient Experience Adventist Healh System Altamonte Springs, FL	Paul Clarke Patient Experience Coordinator NCH Healthcare System Naples, FL
Richard Corder Assistant Vice President CRICO Strategies Boston, MA	Samir Batra National Practice Leader, Patient Services TVR Communications Elmhurst, NY
Sandy Rush Director - Patient and Family Experience Dignity Health Henderson, NV	Savannah Washington Customer Experience Manager Harnett Health System Dunn, NC
Tiffani Darling Patient Satisfaction Program Manager Northwestern Memorial Hospital Chicago, IL	Tom Dennis Vice President, Service Excellence Texas Health Resources Arlington, Texas
Tony Padilla Director, Patient Affairs UCLA Health System Los Angeles, CA	Tria Deibert Director of Marketing Meridian Health Red Bank, NJ
Tricia Williams Vice President of Planning & Operations St. Helena Hospital Napa Valley, CA

Edit This Favorite