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Latest News
Upcoming Events

7/24/2014
Webinar - Medicine as Noble Work

8/5/2014
Webinar - Nine Spiritual Principles for Patient Experience

8/12/2014
Topic Call - How are you engaging leaders at all levels in your patient experience efforts?

8/19/2014
Virtual Conference - Patient Advocacy

Patient Experience Advisory Board
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The Beryl Institute Patient Experience Advisory Board is a true practitioners' board.

Advisory Board members provide insights and input on the direction of the Institute and review the Institute's current resources, offering suggestions on new opportunities and areas of focus. The purpose of this group is to ensure the Institute maintains its focus on the topics of greatest importance to healthcare leaders and has a finger on the pulse of the critical issues influencing patient experience efforts. Members are current patient experience related leaders or individuals with significant expertise in the area of service excellence or patient experience in healthcare.

Dr. Larry L. Brown
Medical Director Service, Mission & Community
Alegent Creighton Clinic
Omaha, NE
Kate Clarke
Manager, Patient Relations/Interpreter Services
Cadence Health
Winfield, IL
Paul Clarke
Patient Experience Coordinator
NCH Healthcare System
Naples, FL
Tiffani Darling
Patient Satisfaction Program Manager
Northwestern Memorial Hospital
Chicago, IL
Tria Deibert
Director of Marketing
Meridian Health
Red Bank, NJ
Doug Della-Piertra
Director, Customer Services & Volunteers
Rochester General Hospital
Rochester, NY
Mary Ann Dragon
Director, Patient & Family Services
MacDonald Women's/Rainbow Babies & Children's Hospitals
University Hospitals
Cleveland, OH
Sven Gierlinger
Chief Experience Officer
North Shore LIJ Health System
New Hyde Park, NY

Pam Guler, MHA, FACHE
Vice President, Chief Patient Experience Officer
Adventist Health System
Altamonte Springs, FL
Juan Luna
Manager Guest Services
Medical Center Arlington
Arlington, TX
Jamie Markel
Patient Experience Officer
WellSpan Health
York, PA
CJ Merrill
Associate Vice President Service Excellence
St. David's HealthCare
Austin, TX
Tony Padilla
Chief Experience Officer
UCLA Health System
Los Angeles, CA
Kim Pedersen
Administrative Director, Patient Relations
MarianJoy Rehabilitation Center
Wheaton, IL
Sandy Rush
Director - Patient and Family Experience
Dignity Health
Henderson, NV
Michelle Serrato
Manager, Service Excellence
Clovis Community Medical Center
Clovis, CA
Amy Sherwood
Lean Entrepreneur Fellow
Centers for Medicare & Medicaid Services
Baltimore, MD
Shawn R. Smith
Vice President, Patient Experience
Christiana Care Health System
Wilmington, DE
Savannah Washington
Customer Experience Manager
Harnett Health System
Dunn, NC
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